Frequently Asked Questions

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PAYMENT INFORMATION

WHAT PAYMENT OPTIONS ARE AVAILABLE? We accept a variety payment types, including Visa, MasterCard, Discover and American Express, as well as debit cards with a Visa or MasterCard logo and PayPal. You can choose these payment methods at checkout.

COUPON AND DISCOUNT POLICY Exclusions may apply to our coupons and promotions and are subject to change at any time. We reserve the right to expand these exclusions when necessary. Coupons can not be combined, and are not valid on previous purchases.

WHAT IS A SECURITY CODE? The security code is a three- or four-digit number on the back of your credit card that proves you are in possession of the card. It’s an additional step to help protect against fraud. The number can be found on the back of your Visa, MasterCard and Discover cards and on the front of American Express cards.

CAN I USE PAYPAL? Just like you, we love PayPal. PayPal is a safe, secure way to make purchases online using your credit card and checking account. Simply select this option at checkout and you’ll be directed to log in to your PayPal account. PayPal will redirect you back to our website to finalize your purchase.

HOW IS SALES TAX GENERATED? Sales tax will be added to all orders for items being shipped to states that require collection. You’ll see the amount before confirming your order.

ORDERING INFORMATION

HOW DO I PLACE AN ORDER? To complete an online order, select your item and click the “ADD TO CART” button. When you have completed your order, click on the shopping cart icon at the top right of the page to go to checkout. Follow the instructions to complete your shipping information, billing details and payment information. Be sure to double check your order for accuracy and then click the “CHECKOUT” button. You’ll receive an email immediately confirming your order and providing tracking information. If you prefer, you can place an order directly with a Closeout.com sales representative. Call our toll-free number at 1-888-7-CLOSEOUT from 9 a.m.-5 p.m. EST, Monday-Friday to speak with a representative. Please note PayPal is not a payment method when placing a phone order due to company restrictions that require the account holder to log in online using their password. Never share your PayPal password.

DO YOU PRICE MATCH? We offer our products at the lowest and most fair prices possible. At this time, we are unable to price match any online prices or in-store ads.

ORDER STATUS

HOW DO I CHECK MY ORDER STATUS? Placed orders can be tracked by and entering in your order number and the email used to place the order. You can also call our customer service line at 1-888-7-CLOSEOUT from 9 a.m.-5 p.m. EST, Monday-Friday or send us an email at .

HOW DO I CANCEL AN ORDER? You can cancel and order by going to “MY ACCOUNT” and cancelling the order. However, since we work hard to get your order to you as soon as possible, the cancellation time is very short. If you miss the cancellation window, simply return the order and we’ll send a refund or credit your account.

MY ACCOUNT

HOW DO I UPDATE MY ACCOUNT INFORMATION? If your name, address or payment method changes, go to the “MY ACCOUNT” tab and click on “EDIT INFORMATION.” You can update your details as needed.

WHAT INFORMATION DO YOU COLLECT? We collect basic information like your address, phone number and email. We never sell our customer list to third parties because we value our customer relationship and your privacy. We never collect or save your credit card information. We also save data from when you voluntarily sign in, search, apply for credit, answer a survey, submit a review or enter a contest. We use this information internally to create a better shopping experience for you and monitor of company operations.

DO I HAVE TO CREATE AN ACCOUNT? While you can check out as a guest, there are benefits to having an account with us. With an account, we can easily look up the details of your current order if you have questions or other issues. In addition, if you continue to order with us, signing-in to your account will automatically bring up your billing and shipping information so you save time by not having to fill this form out again. We’ll also send you details about upcoming sales, promotions and discounts if you opt-in to email notifications.

SHIPPING INFORMATION

WHERE DO YOU SHIP TO? We ship anywhere in the United States, including Alaska and Hawaii.

DO YOU SHIP TO PUERTO RICO? Yes. Any order delivered to Puerto Rico will be automatically shipped via USPS Priority. Potential size restrictions may apply. Items containing lithium batteries cannot be shipped to Puerto Rico.

DO YOU SHIP TO HAWAII AND ALASKA? Yes. Any order delivered to Hawaii and Alaska will be automatically subject to an additional $10 fee.

WHAT SHIPPING OPTIONS ARE OFFERED? We currently offer standard shipping. Please allow 3-5 business days from the day you place your order to receive your items. Before you place your order, we’ll let you know how much the cost for each option will be and when you can expect to receive your order.

MY ITEMS WERE DAMAGED IN TRANSIT OR NEVER ARRIVED. WHAT DO I DO NOW? To report a problem with your package, please contact The Closeout’s customer service support at 1-888-7-CLOSEOUT (1-888-725-6736) from 9 a.m.-5 p.m. EST, Monday-Friday. If your package was not received, our claims department will open an investigation on the matter immediately after receiving your complaint. All issues must be reported within 30 days from the date you receive your package.

RETURNS AND EXCHANGES

WHAT IS YOUR RETURN POLICY? If an item does not meet your expectations, we want to hear about it. Most items allowed by law can be returned within 30 days from the date you receive your package for return or exchange.

HOW DO I RETURN AN ITEM? You can choose to return your item for a full refund of the purchase price back to your original method of payment or you may reorder the item today and then return your original item for a refund. Refunds to credit cards are applied immediately upon processing, but may not appear on your billing statement for up to two billing cycles. To return an order you must visit . You will be asked to enter the order number, and the email used to place the order. Once you locate your order you will be guided through a process to start a return request. If you choose to print a prepaid shipping label from our website, a $7.50 fee will be deducted from your refund amount. If you do not have access to a printer, please ship the item back to us and include in your return package your name, order number, item number of products being returned and reason for the return on a sheet of paper.

WHAT ITEMS CANNOT BE RETURNED? Certain items are sold “as is” or “final sale” except where prohibited by law cannot be returned or exchanged. When applicable, this will be specified at the time of sale. Other personal and perishable items that are non-returnable include:

Health and Beauty

  • Aromatherapy and Massage Products
  • Dental Care Products
  • Makeup and Nail Care Products
  • Perfumes and Fragrances
  • Personal Grooming Products
  • Skin Care Products

Personal and Perishable Items

  • Body Jewelry (ex: Earrings)
  • Glass and Fragile Items
  • Intimate Apparel

Non-Returnable if worn, or if tags/liners are removed

  • Designer Clothing
  • Designer Handbags and Accessories

Non-Returnable Items

  • "As-is" and "Final Sale" items

HOW LONG DOES IT TAKE TO PROCESS A RETURN? We ask that you allow 10 days for your return to be delivered, processed and refunded. If you have not received a refund to your credit card after 15 days, contact 1-888-7-CLOSEOUT (1-888-725-6736) from 9 a.m.-5 p.m. EST, Monday-Friday.

INTERNATIONAL HELP

WHAT CURRENCY DO YOU ACCEPT? We accept United States currency.

DO YOU SHIP TO INTERNATIONAL ADDRESSES? We currently only ship to addresses in the United States.

TECHNICAL INFORMATION

WHAT ARE COOKIES? We use "cookies" to collect information and support specific features on The Closeout’s website so that you have a quality shopping experience. When we collect details about the pages you visit, which links you click on and how long you stay on each page, we are able to spot patterns and record your preferences so that we can personalize your shopping experience.

DO YOU HAVE LIVE CHAT? Yes, click on the chat box to be connected to a representative immediately.

YOUR PRIVACY

WHY DO YOU COLLECT ACCOUNT INFORMATION? We collect data like your email address and cell phone number so we can send you order updates, tracking details and information about upcoming sales, promotions and discounts. We also use cookies to collect details about your shopping experience in order to provide you with personalized service during future visits.

HOW DO YOU PROTECT MY ACCOUNT INFORMATION? Our website is secure, and we do not store your payment information. We never sell our customer information to third parties.

WHAT IS YOUR PRIVACY POLICY? Click here for The Closeout’s comprehensive Privacy Policy that went into effect May. 21, 2020. By browsing or using The Closeout’s website, you are agreeing to the collection, use and disclosure of your personal information as described in our Privacy Policy. Please note, we reserve the right to change this policy at any time without notice. If you have any questions or concerns about the privacy policy, email us at [email protected]

WISHLISTS

WHAT IS A WISHLIST? A wishlist is a place where you can store information for items you would like to buy another time or where you can create a list to send to friends and family for gift-giving occasions like birthdays, holidays and graduations.

HOW DO I CREATE A WISHLIST? To add to your wishlist, simply browse TheCloseout.com as usual, but instead of clicking the “ADD TO CART” button, click “ADD TO WISHLIST” instead. In the wishlist function, you can generate a link to send to friends and family so they can purchase items you selected.

ACCESSIBILITY POLICY

WHAT ARE YOUR STANDARDS FOR ACCESSIBILITY? The Closeout believes wholeheartedly in accessibility, diversity and inclusion. We have incorporated accessibility features like larger font sizes not only to comply with federal laws and state guidelines, but to offer an enjoyable shopping experience for all our customers.

HOW CAN I PROVIDE FEEDBACK ON YOUR ACCESSIBILITY POLICY? Our team is committed to making the shopping and ordering process the best it can be at The Closeout and we welcome feedback regarding your online experience. For questions about our accessibility features, please contact us at .

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