Our Return Policy
WHAT IS YOUR RETURN POLICY?
If an item does not meet your expectations, we want to hear about it. Most items allowed by law can be returned within 30 days from the date you receive your package for return or exchange.
WHAT IS YOUR HOLIDAY RETURN POLICY?
For purchases made between 11/1/2021 and 1/6/2022, customers will have until January 31, 2022 to return any participating items.
HOW DO I RETURN AN ITEM?
You can choose to return your item for a full refund of the purchase price back to your original method of payment or you may reorder the item today and then return your original item for a refund. Refunds to credit cards are applied immediately upon processing, but may not appear on your billing statement for up to two billing cycles. To return an order you must visit our Request a return page. You will be asked to enter the order number, and the email used to place the order. Once you locate your order you will be guided through a process to start a return request. If you choose to print a prepaid shipping label from our website, a $7.50 fee will be deducted from your refund amount. If you do not have access to a printer, please ship the item back to us and include in your return package your name, order number, item number of products being returned and reason for the return on a sheet of paper.
WHAT ITEMS CANNOT BE RETURNED?
Certain items are sold “as is” or “final sale” except where prohibited by law cannot be returned or exchanged. When applicable, this will be specified at the time of sale. Other personal and perishable items that are non-returnable include:
Health and Beauty
- Aromatherapy and Massage Products
- Dental Care Products
- Makeup and Nail Care Products
- Perfumes and Fragrances
- Personal Grooming Products
- Skin Care Products
Personal and Perishable Items
- Body Jewelry (ex: Earrings)
- Glass and Fragile Items
- Intimate Apparel
Non-Returnable if worn, or if tags/liners are removed
- Designer Clothing
- Designer Handbags and Accessories
- "As-is" and "Final Sale" items
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
We ask that you allow 10 days for your return to be delivered, processed and refunded. If you have not received a refund to your credit card after 15 days, contact 1-888-7-CLOSEOUT (1-888-725-6736) from 9 a.m.-5 p.m. EST, Monday-Friday.